Customer Service with a twist!

IIPB are offering in partnership with CII Faculty of Broking an insight into Customer expectations.

A report presented by

Tony Sault

Director | Financial Services Office - Insurance

Ernst & Young

Will be discussed and debated on

Tuesday 17th November

£1.32 bn is spent annually trying to deliver an acceptable level of Customer Service and still we get it wrong!

Price is not everything but Customer Intimacy is!

‘Our Survey Says’ and the Presentation will no doubt focus on
Know your P’s & Q’s (Professionalism & Quality)
And there’s more, much more!

Productivity and the right skills deployed
Customer Needs & Expectations
Alignment of business: Service led
Stronger Relationships Broker/ Insurer
Reliability, Flexibility & Accuracy
Advice & Expertise
Bespoke presentations

Are all critical factors in developing relations.

If you already tick all the boxes this one is not for you

But if you need to know more
How, When, Where & Why
This is the one for you

This Mini MasterClass would be suitable for
Underwriters
Brokers
Claims personnel
Customer Facing Staff
Those responsible for strategy

This presentation is being advertised throughout the North West and demand is likely to be high. We would suggest you register your interest quickly.

If you do intend to come please confirm no later than Noon Wednesday 11th November.
Simply for catering purposes please be in touch with me Peter Wilson either by ‘phone 07974 911412 or by E Mail Simply click This is epic

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The venue as usual is at our normal home UCLAN,Foster Buildings, Scholars Restaurant,Corporation Street,Preston PR1 2HE

Join us at 5.30 p.m. enjoy a drink and have a complimentary hot meal we start at about 6.15 p.m. Everyone comments how good the meal is and it's Free!!

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FOR DIRECTIONS SIMPLY CLICK The Way There